1. Introduction

Solvex Repairs Ltd ("the Company") is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, and protect your data when you use our drainage services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and physical address
• Service Details: Information about your drainage issues and services required
• Payment Information: Bank details or card information for service payments
• Technical Data: IP address, browser type, and device information for website usage

3. How We Use Your Information

We use your information to:

• Provide drainage services and emergency response
• Process payments and manage your account
• Communicate with you about your service requests
• Improve our services and customer experience
• Comply with legal and regulatory requirements

4. Data Storage and Security

All personal information is stored securely in accordance with UK data protection laws. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

• Service partners who assist in delivering drainage services
• Payment processors for transaction processing
• Regulatory authorities when required by law
• Professional advisors for legal or business purposes

6. Cookies and Tracking

Our website uses cookies to enhance your experience. Cookies help us remember your preferences and analyze website traffic. You can disable cookies in your browser settings, but this may affect website functionality.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your information
• Request data portability

8. Emergency Services Data

For emergency drainage calls, we collect and process location data and service details to provide rapid response. This information is used solely for service delivery and emergency coordination purposes.

10. Retention Period

We retain your personal information only as long as necessary for the purposes outlined in this policy, typically for 7 years for service records, unless longer retention is required by law.

11. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18 without parental consent.

12. Changes to This Policy

Solvex Repairs Ltd may update this privacy policy from time to time. Changes will be posted on our website and are effective immediately.

13. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Privacy Officer
Solvex Repairs Ltd
Address: 74 Carnarvon Road, London, E15 4QW
Phone: 03301 746237
Email: info@solvexrepairs.com

Last updated: January 2026